1. Who we are

F&L Events Studio (“we”, “us”, “our”) is a creative events and pottery painting studio based at Unit 1, Meikle Clinterty Farm, Aberdeen AB21 0TZ.

If you have any questions about this notice or your data, contact us at:

Email: info@fandleventsstudio.com
Phone: 01224 004099

2. What personal data we collect

Depending on how you use our website or services, we may collect:

your name;
email address;
phone number;
booking, event or enquiry details, such as selected event, preferred date and time, group size and message details;
marketing consent choice, such as Yes or No;
payment or deposit records where relevant;
messages, correspondence and customer support information;
photos or videos, where you agree or where they are taken respectfully during public studio activity and you have not objected;
technical information from your use of our website, such as basic log data, browser information, device information and cookie choices where enabled.

Please avoid sharing sensitive personal information, such as health details, unless it is genuinely necessary for us to safely support your visit.

3. How we collect personal data

We collect personal data when you:

submit a website form;
contact us by email, phone, WhatsApp, social media or in person;
make an enquiry, booking or payment;
sign up to marketing or newsletters;
attend an event, party, workshop or studio session;
use our website, where cookies, analytics or logs are enabled.

4. How we use your data

We use your data to:

respond to enquiries and messages;
manage bookings, events, parties, deposits and attendance;
confirm availability, organise your visit and provide customer support;
send booking or event communications you requested, which are not marketing;
send marketing updates, offers or newsletters only where permitted;
keep business, tax, payment and enquiry records;
prevent spam, misuse or security issues;
improve our website, services and customer experience.

5. Our lawful bases for processing

Under UK data protection law, we need a lawful basis to use personal data. Depending on the situation, we rely on:

Contract: to manage bookings, payments, events and services you request.
Legitimate interests: to respond to enquiries, run and improve our business, keep records, prevent spam and provide customer support.
Consent: for some marketing communications, optional photography, and non-essential cookies where used.
Legal obligation: where we need to keep records for tax, accounting, legal or regulatory reasons.

6. Marketing preferences and unsubscribe

If you choose “Yes” to marketing, we may send you marketing emails about F&L Events Studio, events, offers and updates. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Where UK “soft opt-in” rules apply, we may contact previous customers about similar services, but only where the law allows and where you had a clear chance to opt out.

If you choose “No”, we will not use your contact details for marketing, but we may still contact you about your enquiry, booking or visit.

7. Cookies and website technologies

Cookies are small files placed on your device. We may use strictly necessary cookies to make the website work.

If we use analytics, marketing, tracking or similar non-essential cookies, we should ask for your consent before setting them where required by law. You can usually manage cookies through your browser settings, and where a cookie banner or settings tool is provided, through that tool.

If analytics or marketing cookies are added to this website in future, this notice should be updated to explain what they are, why they are used and how long they last.

8. Who we share your data with

We may share personal data with trusted service providers that help us run our website and manage enquiries, bookings and marketing, such as:

FormSubmit: to deliver website form submissions to us;
Kit: for newsletter subscriptions and marketing emails where you have opted in or where marketing is otherwise permitted;
Google services: for records, email, documents or admin where used;
website hosting providers: to host and serve our website;
payment providers: where we take deposits or payments electronically;
professional advisers or authorities: where needed for legal, accounting, insurance, safety or regulatory reasons.

These providers are only allowed to use your data for the services they provide to us, unless they are acting as their own controller under their own terms.

9. International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we rely on appropriate safeguards required by UK data protection law, such as adequacy decisions, approved contractual terms or other lawful transfer mechanisms.

10. How long we keep your data

We only keep personal data for as long as reasonably needed. Typical retention periods are:

Booking and enquiry messages: kept while we handle your request and for reasonable business records afterwards.
Payment, deposit, tax and accounting records: kept for the period required for business, tax and legal record keeping.
Marketing subscribers: kept until you unsubscribe or ask us to remove you, unless we need to keep a limited suppression record to make sure we do not contact you again.
Photos or videos: kept for as long as they remain useful for the purpose they were taken, unless you ask us to remove them and we can reasonably do so.
Website logs: kept for a limited period for security, maintenance and troubleshooting.

We review what we keep and delete or anonymise data we no longer need.

11. How we protect your data

We use reasonable organisational and technical measures to protect personal data, including limiting access to people who need it, using trusted providers, and taking reasonable steps to keep accounts and systems secure.

No website or email system can be guaranteed completely secure, so please avoid sending highly sensitive information unless necessary.

12. Your rights

You have rights over your personal data, including the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data in certain situations;
object to or restrict certain processing;
withdraw consent where we rely on consent;
request data portability in certain situations;
complain to the ICO.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

13. Children’s data

We may receive children’s information where parents, guardians or responsible adults provide details for parties, sessions or events. We only use this information to manage the booking, support the visit and keep appropriate records.

Parents or guardians should contact us if they have any questions about a child’s personal data.

14. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to help.

You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

15. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page.

Last updated: February 2026